Refund policy
At Beautique, we strive to provide you with products that exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy for non-damaged items.
Return Eligibility:
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unopened, and unused.
- The return must be initiated within 30 days of the purchase date.
Refund Process:
- Initiate Return: Contact our customer support team at info@burkatrading.com to initiate the return process. Please provide your order number and reason for return.
- Return Shipping: Customers are responsible for the cost of return shipping. Ensure that the product is securely packaged to prevent damage during transit.
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refund: If the return is approved, a full refund will be issued to your original method of payment within 3-5 business days.
Exceptions:
- Customized or personalized items are non-refundable unless there is a defect or error on our part.
- Products damaged during shipping will be covered under our Shipping and Handling policy.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@burkatrading.com